Real-time customer feedback for physical locations — one QR scan, five seconds, no app.
The problem Siempre Feedback solves
By the time most businesses hear what a customer really thought, it’s already too late to do anything about it. The unhappy guest doesn’t complain at the desk — they just don’t come back, and the first you know of it is a one-star review that’s already public, or a survey answered weeks later from memory. The people who would have told you exactly what went wrong, while you could still fix it, stay silent because the old ways of asking — email surveys, comment cards, review sites — are slow, high-friction, and only ever reach the loudest few. So the moment that mattered passes unmeasured, the problem repeats, and the reputation damage happens where you can’t reach it.
Siempre Feedback closes that gap: it captures honest, real-time customer feedback at the physical point of experience — one QR scan, five seconds, no app — so you hear the signal while you can still act on it, not after the review is written.
What Siempre Feedback is
Siempre Feedback is a QR-code customer feedback platform in the Tenth Piece portfolio. It turns any physical location — a hotel, a café, a store, a station, a waiting room — into a place where customers can share honest, in-the-moment feedback the instant an experience happens. A guest scans a QR code, taps how it went, and optionally adds a remark. No app to download, no account to create, and every question appears in the guest’s own language.
The idea is simple: Siempre Feedback is the pre-review signal layer that sits in front of your surveys and review sites. You catch the unhappy customer while they’re still on-site and you can still make it right, and you turn happy customers into proof — the difference between reading about a problem next month and fixing it the same afternoon.
How it works: See. Scan. Act.
A branded QR code goes wherever the experience actually happens — the table, the counter, the reception desk, the room, the exit. The customer scans it, taps one of three sentiment faces in about five seconds, and can leave an open remark. You see the results in real time on a live feedback dashboard, broken down by location and by topic, so you know not just that something is off but where and what to fix. It’s real-time feedback and QR code feedback with the friction removed — which is exactly why response rates beat emailed surveys.
What you get
- Real-time dashboard with detailed feedback analytics — filter and sort by location and topic, with a top-level overview of how every location is performing at a glance.
- Net Feedback Score — a single, clear metric (positive sentiment minus negative sentiment) to track experience quality over time.
- No app, no login — it opens in the guest’s browser, in their own language. Multilingual by default.
- GDPR-friendly — anonymous by design, no personal data required.
- Open remarks — customers can write their own comments straight to the business, so nothing gets lost.
Built for every physical location
Siempre Feedback works across every industry where the experience happens in person. Explore the solutions:
- Hospitality & hotels — catch a guest’s concern during the stay, before the checkout survey or the Booking.com review.
- Retail — per-store feedback on the shop floor, in the moment.
- Airports & transport — rate cleanliness, wayfinding and service at the point of experience.
- Facilities — independent, real-time signal to hold service standards accountable.
- Logistics & delivery — feedback at the delivery touchpoint.
- Product companies — a structured product-feedback loop from the field back to your team.
Part of Tenth Piece
Siempre Feedback is developed and backed by Tenth Piece B.V., which builds and grows software products that help organisations understand their customers better. To see Siempre Feedback in action, visit siemprefeedback.com or explore the customer feedback solutions for your industry.
Tenth Piece also offers a new consultancy: Customer Feedback Consultancy – as described on Siempre Feedback:
Siempre captures an in-the-moment signal — happy, neutral, unhappy — the instant a customer feels it, before they ever write a public review. That data is gold. But a busy operator can’t sit and read it all day. That’s the gap consulting fills.
For more information read at https://siemprefeedback.com/feedback-consulting.